The objective of the qualification is to support a customer service practitioner role in the workplace, providing the learners the opportunity to learn and evidence their knowledge and skills.
The objective of the qualification is to support a customer service practitioner role in the workplace, providing the learners the opportunity to learn and evidence their knowledge and skills.
Who is the course suitable for?
This qualification is suitable for anyone who is involved in any customer focused role in any industry, or looking to secure a role within a customer service setting.
Course content
This qualification covers:
• Developing self to achieve targets and goals
• Recognition of regulations and legislation within own organisation
• Principles of business
• Contributing to a customer focused experience
• Providing customer service
• Managing customer expectations
Where could the course lead?
On completion of this qualification candidates may progress into employment across many sectors where there is internal or external customer contact.
Completion of this award demonstrates commitment to excellent customer service to employers.
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Course offices
Swansea
1 Walter Road
Swansea
SA1 5NE
swansea@wrecltd.co.uk
01792 649062